Responsible Gaming Policy
at 999bee
Enjoy entertainment on our platform safely — we are always committed to your protection, helping you set limits, and maintaining healthy habits.
Our Commitment
Why is responsible gaming important?
999bee believes that online casino and sports betting is only enjoyable when played in a controlled and moderate way. Responsible gaming means staying aware of your financial limits, managing your time, and never seeing gambling as a way to earn money.
The mental and financial wellbeing of every player on our platform is our highest priority. Thousands of players across Bangladesh enjoy cricket betting, slot games, and live casino at 999bee every day — we want each of their experiences to be safe, enjoyable, and controlled.
Gambling is entertainment, not a source of income. The core principle of responsible gaming is: only bet what you can afford to lose. Never gamble with borrowed money or funds taken from others. Avoid placing larger bets out of emotion, and take breaks.
999bee's responsible gaming tools are completely free and available at any time. If you feel that gaming is getting out of your control, our 24/7 live chat support is always here for you.
Protection Tools
Our responsible gaming tools
999bee provides several practical tools to keep you safe. Each tool can be activated easily from your account settings.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. Increasing a limit requires a 24-hour waiting period — this protects you from depositing too much in an emotional moment.
Time-Out Feature
Use a time-out to take a short break — from 24 hours up to 30 days. During a time-out you will not be able to log in to your account or carry out any betting activity. Taking a rest and clearing your head is important.
Self-Exclusion
Use the self-exclusion tool for a longer break. You can request to close your account for 6 months, 1 year, or permanently. There will be no option to reactivate the account during that period.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once the limit is reached, games will stop automatically. This effectively helps reduce financial losses and keep you within your budget.
Betting History Review
View your complete betting history at any time. All information — how much has been deposited and withdrawn, which games you played and for how long — is transparently available. Understanding your own patterns makes it easier to stay in control.
24/7 Support
For any responsible gaming concern, our Bengali-speaking support team is ready to help via live chat seven days a week, twenty-four hours a day. Do not hide a problem — reach out and get help.
For players aged 21 and over only
A minimum age of 21 is required to create an account and play any game at 999bee. We follow a strict age verification process to prevent minors from gambling. Do not share your account details with any family member.
Warning Signs
Warning signs of a gambling problem
Repeatedly playing to recover lost money
If you keep placing larger bets after a loss to recover what you lost, this is a dangerous habit. This kind of behaviour is called "chasing losses" and it can make your financial situation worse.
Borrowing money from family or friends
Taking out loans or borrowing money from people close to you in order to gamble is a sign of serious addiction. Responsible gaming means only betting within your own means.
Seeing gambling as a source of income
Gambling is never a reliable source of income. If you think you can earn money by playing or cover your family's expenses through gambling, stop immediately and seek help.
Being unable to control time spent playing
Playing for hours on end, forgetting to sleep or eat, or wanting to stop but not being able to — these are clear signs of addiction.
Withdrawing from family and relationships
Not spending time with family because of gambling, lying to loved ones, or feeling strain in relationships — these are important warning signals.
Step-by-Step Guide
How to use responsible gaming tools
Follow the simple steps below to activate protection tools on your account at any time.
Log In to Your Account
Log in to your account on the 999bee website and click the profile icon at the top right.
Find the "Responsible Gaming" settings
Select the "Responsible Gaming" or "Responsible Gaming" section in your account settings.
Set your preferred limits
Choose the tool you need — deposit limit, loss limit, session time limit, or time-out — and set the amount or time period.
Confirm and save
Confirm the limit. A deposit limit or time-out takes effect immediately. Increasing a limit requires a set waiting period.
Contact support if you need help
For self-exclusion or special assistance, speak directly with our team via 24/7 live chat or at [email protected].
Help and Support
If you are struggling, you are not alone
Our support team is here for you
Our specialist support team is always ready for any gambling-related problem, concern, or question. We speak Bengali and help you with complete confidentiality.
If you have any difficulty activating self-exclusion, closing your account, or setting limits, let us know right away.
Remember: asking for help takes courage. Gambling addiction is a problem that has a solution — with the right support and your own willpower, it is possible to get through any situation.
Common Questions
Responsible Gaming FAQ
Enjoy safely,
play responsibly
Set limits, take breaks, and enjoy entertainment in a healthy way. 999bee is always by your side.